Many customers prefer the convenience of a subscription for their Scent Fill® refills because they unknowingly run out or don't remember to place an order. Our subscription service eliminates that hassle, and keeps your home or office smelling spectacular at all times!
Scent Fill’s® subscription management was built with optimal customer ease-of-use by giving you control over delivery frequency, pausing/resuming shipments, adding /deleting products, and changing product quantities.
Below we have outlined how to create and manage subscriptions in just a few simple steps:
Once you have your refills in you cart and you're ready to checkout go to your shopping cart select "subscribe and save."
New customers will be prompted that an account needs to be created and taken to the login screen below.
Existing customers simply enter email and password and proceed to payment.
New Customers select "New Customer? Sign Up."
Creating an account only takes a few seconds and will enable you to view order history, get order tracking details and manage your subscription. Account creation is the same information required for a one-time checkout, with the simple addition of setting a password.
Next you'll be asked to enter customer information name, address, shipment method and billing information to place your order, just as you would for a one-time checkout. Once your subscription is created, you will receive a welcome email from Scent Fill® Subscriptions.
So now that your subscription is created how do you make changes?
Login to your account by clicking "SIGN IN" next to the search field in the upper right hand corner and enter your email and password when prompted. When you're successfully logged in your name will appear next to the the search box. Click "manage subscription" to get started.
The drop down arrow next to "manage" will allow you to quickly update shipping and payment information, as well as make many other modifications. Once updated, you will receive an email confirmation from Scent Fill® Subscriptions.
To expand the subscription to view upcoming shipments, click the subscription you want to manage by clicking on order number (this example only has one).
Skip and Resume shipments with the click of a button. In the "Action" column, simply click "Skip Order" and confirm your intent when prompted. The "Action" column instantly updates with an option to "Resume Shipment." Changing status back to "Resume Shipment" is just one click. Once updated, you will receive an email confirmation from Scent Fill® Subscriptions.
Deleting items or changing quantities is just as simple.
In this example I removed the Air Wick® warmer and Island Essence refill, and increased my Cinnamon Apple and Lavender Vanilla refill quantities from 1 to 2. Simply press update and the changes are complete! Once updated, you will receive an email confirmation from Scent Fill® Subscriptions.
Finally, to add new products to an existing subscription, simply navigate to the product page of the product you would like to add, and click "add to existing subscription" button at the bottom of the page, and follow the prompts. Once added, you will receive a modification confirmation email from Scent Fill® Subscriptions.
If you have any questions, comments, recommended changes, or just want to say hey, please email us at firstname.lastname@example.org. We'd love to hear from you!
The Scent Fill® Team
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