We understand that fragrance preferences are personal and will vary by individual. We handle returns on a case-by-case basis with the ultimate objective of making our customers happy. We believe in an open and honest relationship with customers and stand behind our scented oil refills. Our rapid growth is fueled by referrals and repeat customers.
We'll always do our best to take care of customers - our philosophy is to deal with them fairly and reasonably. We believe that when we treat our customers fairly, they in turn are fair with us. If you are not delighted with your scented oil refills, contact us at firstname.lastname@example.org and we'll make it right! Keep in mind our scented oil refills take 1-3 days of evaporation to mature before the sustained scent is revealed.
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