The Scent Fill Happiness Promise
If you're not completely satisfied with your Scent Fill refills, you may return them for an exchange or refund within 90 days of receipt. We'll even provide a prepaid return shipping label for U.S. customers to make the process as easy as possible.
As a family-owned U.S. company, we understand that scent is personal. What may seem like a strong scent to you might be barely noticeable to your neighbors. That's why we stand behind our products and are committed to helping you find scents you love.
💡 A quick tip
Before requesting a return, we recommend trying your refill for a day or two. Scents often smell different once warmed than they do directly from the bottle.
To be eligible for an exchange or refund:
✓ Refills must have at least 50% of the oil remaining.
✓ Original screw-on caps must be included and securely tightened.
✓ Original scent tags should be retained whenever possible.
✓ Refills should be packaged carefully to prevent leakage or damage during transit.