We understand that fragrance preferences are personal and will vary by individual. We are flexible with returns with the ultimate objective of earning your repeat business. We believe in an open and honest relationship with customers and stand behind our scented oil refills. Our rapid growth is fueled by referrals and repeat customers.
We'll do our best to take care of customers and make it right - our philosophy is to deal with you fairly and reasonably with respect and kindness. We believe that when we treat our customers fairly, they, in turn, are fair with us. If you are not delighted with your scented oil refills, contact us at firstname.lastname@example.org
Keep in mind our scented oil refills take 1-3 days of evaporation to mature before the sustained scent is revealed
It is imperative that you completely tighten the cap(s) to avoid leakage which may cause your package to not be returned. Use all original protective packing materials to avoid breakage in transit. No items with missing caps will be accepted and should not be mailed.
Free return shipping valid in the US.
Product may be returned opened. Returned refill bottles must have over 50% of the product remaining and have original caps to avoid leakage. No products without caps in Ziploc bacs will be accepted.
Returns accepted for up to 90 days 3 times the return period of our competitors.