FAQ | Scent Fill

What scented oil warmer do I need to buy for Scent Fill products?

For optimal performance of your Scent Fill® scented oil refill, we recommend Scent Fill® or Air Wick® scented oil warmers. Our refills are NOT compatible with Bath & Body Works Wallflower.

 

Is Scent Fill affiliated with or owned by with Reckitt Benkiser Inc makers Air Wick , S.C Johnson makers of Glade , Yankee Candle  Makers of Scent Plug  or Bath & Body Works  makers of WallFlower?

No. Scent Fill® is an independently owned small business operating in Oldsmar, Florida. Our plug in refills are manufactured and assembled in the USA. Our fragrances are also made and developed in the USA by professional chemists and perfumers from globally sourced materials. Your plug in refills are manufactured, packaged, picked, and shipped in our Oldsmar, Florida headquarters. Our glass bottles, caps, and wick holder components are imported. 

 

Scent Fill headquarters and manufacturing facility in the Tampa Bay region.

Do Scent Fill refills work With Yankee Candle® Makers of Scent Plug® or Bath & Body Works®  WallFlowers®?

No, our refill bottles do not fit the Wallflowers® or Scent Plugs®. We do sell our own Scent Fill® branded oil warmer and are compatible with Air Wick® scented oil warmers.

How long will my Scent Fill® refill last?

This depends on several factors.

1. It depends on your type of plug in warmer / diffuser. Our customers and our testing indicate the Air Wick warmers (With grey fragrance level adjustment for fragrance control on top) enable faster evaporation (more scent throw) and control.

2. Fragrance setting on warmer. The majority of scented oil warmers have an adjustable dial for fragrance intensity that usually works by exposing more wick surface to the heating element, resulting in emitting more fragrance because of faster evaporation.

3. It depends on the type of scented oil refill you purchased. Most natural scents last between 7-30 days. Most of our scents can last approximately 10-45 days when warmer is set to low fragrance control.

4. Ambient conditions such as humidity, air circulation, and temperature contribute to the longevity of refill life. Our testing noted faster evaporation rates in larger rooms.

Why do natural refills not last as long as synthetic refills? 

Synthetic store bought refills contain synthetic fragrances, solvents, and additives that regulate and slow evaporation. All our natural product line does not contain synthetics or solvents. Our products with the 100% Natural icon designate 100% natural content.

Why is my bottle not filled to the top?

Our plug in refill bottles are sold as 20 ML. Our precise liquid filling machines use peristaltic pumps for high accuracy. This is the same pump technology used in dialysis machines. Our filling machine is set slightly above 20 ML or .68 OZ. At 20 ML the bottles are filled to the top of the 2 ML of fragrance oil during storage and transportation and give the appearance of not being full. You pay for 20 ML and you will have at least 20 ML often 21- 22 ML of scented oil. By comparison; Glade brand Plugins contain 19.8 ML, Air Wick refill contain 20 ML and Scent Plug by Yankee Candle contains 18.5 ML of scented oil.

Why was my refill packaged in a plastic bag without a tag?

Your refill was either a brand new item that we don't have a Scent Fill® tag for yet. Or it's a popular item that we ran out of tags for. 

Are your refill bottles glass or plastic?

Glass.

What should you do with empty bottles and caps?

We encourage customers to add empty glass refills to their own recycle bins for local pick up.  

Are all your plug in refills 100% natural? 

No. We offer 2 "tiers" of refills only one tier is 100% natural. You can filter these categories in the shop menu.

1. Essential Oil Based- Products in this category all contain at least 2 natural essential oils or natural isolates which are naturally distilled fragrance molecules from  essential oils. Natural content typically ranges between 9% and 60% in the essential oil based category. Essential oil based scents are based on combinations of essential oils e.g spearmint eucalyptus, rosemary mint etc this category may contain synthetics.

2. 100% Natural- As the name suggests, this category is all natural. They may contain natural isolates which are natural ingredients distilled from natural material. Carrier oils are also all natural. We call out the all natural with a 100% natural icon in the product image.  

Are your scents organic?

Our scented oil refills are not certified organic. Some of our natural scents include 17 or more natural ingredients. The aromatic plants we use are a commodity and depending on crop conditions and natural weather events, sources can and do vary. Certifying each ingredient from every farm or source would be cost prohibitive.

How should I store my plug in refills?

Natural essential oils are products obtained from vegetable, plant, bark, tree and seed raw material. This natural material is more susceptible to potential degradation especially with exposure to UV and fluorescent lights as well as higher temperatures. Different essential oils have a variety of reactions over different periods of time. We recommend storage in a cool dark area away from sunlight, fluorescent lighting and heat.

Can I adjust the amount of fragrance on Air Wick® oil warmer?

View our blog article on how to adjust Fragrance level on Air Wick scented oil warmers.

Always store Scent Fill refills upright especially after receiving in the mail- When you receive your refills, always store bottles upright. Store upright for at least 10 minutes prior to first use. When the bottle is stored on its side, the scented oil can drain into the cap. This will often happen during shipping. The wick holder is designed with a small pin sized hole to allow fragrance oil accumulated in the cap to drain back into the bottle when stored upright.

Oops!  I entered the wrong shipping address for my Scent Fill order... now what?

We are sorry that this happened, and we have definitely been there. We understand that mistakes happen, and we want to do whatever we can to get your Scent Fill order to you ASAP! 

Please email us ASAP with your first and last name and order ID so we can attempt to intercept your package and reprint your shipping label. Our orders are usually packed within a couple of hours and we have several USPS and UPS pickups in a day.

If your order has left our facility, we are asking you, the customer, to understand that we are a small business and every time we have to re-ship your order we end up losing money on the sale. Not just losing profit, but losing money. We would like our customers to review and please be understanding of the policy.

This policy is not our preference, nor is it our first choice. However, the simplest solution to this problem is to carefully enter and review your address as you are placing your order. If you realize there is a problem with your address, please contact us as soon as possible, and we would be happy to fix it!  Thank you for your business and understanding.

Do you accept returns?

Yes. Fragrance is a personal choice and individual taste will vary. Scent Fill understands this- if you are not delighted with your scented oil refills, contact us to return, exchange, or refund.  We will work with you to find a scent that matches your preference. Email us at info@scentfill.com for a return or exchange request.

Do you ship to Canada the UK or Australia?

Not at this time due to international shipping issues.

Why is it important to have plug in warmer upright? 

Your plug in warmer must be upright or scented oil will drip and leak. The electrical plug on the oil warmer does rotate, so make sure it's plugged in upright as shown below to avoid leaking.

What is the shelf life of my Scent Fill refill?

Your refills are good for a minimum of a year. Scented oil blends containing natural citrus oils such as orange, lemon, and bergamot can begin to lose fragrance intensity after a year. Scented oil blends with vanilla or peppermint natural oils tend to discolor to a brown hue over time. This does not necessarily affect the fragrance intensity or characteristics, but usually only the appearance. You may also notice some accelerated discoloration when plugged into your wall warmer unit due to increased heating temperature. If you are used to using synthetic fragrance plug in refills, you likely have not noticed this discoloration that is a result of natural oil content.

Will you disclose your ingredients?

We will provide a list of ingredients for our 100% natural options. For most 100% Natural products, ingredient list can be found in the Q&A in the product review section of individual products. We partner with fragrance houses and perfumers/chemist for research and development that consider our scents that are not 100% proprietary. We are prohibited from disclosing all ingredients under a non-discloser agreement for these scents. Our all natural supplier is over a 110-year-old company who uses NPA (Natural Product Association) for all natural certification. We are paying up to 4-8 times the cost per pound for our fragrance than synthetic store bought type formulations. Our natural formulas may contain natural isolates. Isolates have been “isolated” from their natural sources using the least invasive methods of extraction, usually separated using fractional distillation. While many isolates have unnatural sounding names, they are distinguished from synthetics because they are odor molecules separated from natural materials. The use of isolates is standard in modern natural perfumery. We can provide allergen statements and natural content certification on request.  

Do natural ingredients have any disadvantages?

Yes. Natural ingredients are not as consistent as synthetic ingredients. Natural ingredients are extracted from plants, trees, bark, fruits, and seeds which are subject to weather and a number of natural conditions. Sources of our ingredients can vary from different regions based on crop conditions. Characteristics of the same natural ingredient can vary from region to region.

Natural ingredients usually have less shelf life than synthetic ingredients.  It's a good idea to keep your natural refills away from sunlight.  Natural ingredients can discolor over time, especially natural vanilla which can appear to brown in appearance.  Keep in mind organic matter is subject to decomposition, so it's best to use your refill within a year.

Why do some refill wicks in my plug in refill turn brown over time?

The natural oils predominantly blends with vanilla and peppermint have material absorbed in and filtered by the wick that leaves color as they pass up through the wick.

Does Scent Fill test products on animals?

No. Scent Fill and its suppliers do not test products on animals. 

Are Scent Fill Products safe for my pet?

Because even some all natural products are unsafe for our four-legged friends (take chocolate’s toxic effect on dogs, for example), we cannot make a blanket statement about pet safety and Scent Fill plug-ins. One thing is certain, Scent Fill brand plug-in refills do not contain harmful phthalates (they-lets). Please remember all products are not safe for ingestion or topical use.

How does the subscription program work?

You can sign up for recurring deliveries of select Scent Fill fragrances, saving you the time and effort of logging on to place each order individually. The items you subscribe to will be delivered to your door as often as you like. You can manage your subscription online by logging in here, including scheduling deliveries and modifying your orders. You can change selections, delivery frequency, pause or cancel your subscription at any time.

Click here to learn how easy it is to set up and manage your subscription.

Do I need to subscribe to be able to order from Scent Fill?

No, you do not. Check out our catalog of fragrances and place a single order if you may choose!

How do I check on and manage my subscription?

We make it easy to manage your subscription online! If you want to change your subscription, customize your delivery frequency, or check the status of your subscription, just log into your account by clicking here

Have a question you don't see here? Please email info@scentfill.com or call (866) 223-7561