You can log in with the email you used at checkout to check your order status and track your shipment anytime here. If you don’t see tracking updates, it may be because no email was provided at checkout — feel free to contact us at info@scentfill.com.

Because we ship very quickly — often within minutes — please email our customer service team at info@scentfill.com or call 866-223-7561 as soon as possible. Our team is available Monday–Friday, 9 am–4 pm EST.

Accidents can happen, but we’re here to make it right. Please email info@scentfill.com with a photo of your delivery, along with the name and quantity of any missing or damaged items — our customer service team will gladly help.

We choose high-quality glass over plastic for a premium, eco-friendly product. Though glass is more fragile, we’ll quickly resolve any shipping mishaps.

We get it — scent is personal! If you aren’t completely happy with your refills, our Happiness Promise makes returns or exchanges easy within 90 days (that’s three times longer than most competitors). We’ll even send you a prepaid return label.

A few quick notes to help things go smoothly:

• Try your scent for a day or two — the scent can change once warmed

• Bottles with at least 50% remaining are eligible for returns

• Make sure caps are on tight to prevent leaks

• Use the original or protective packing so glass bottles don’t break in transit

We’re here to make things right with kindness and respect — just email info@scentfill.com and our team will take care of you.

Yes! Earn points with every purchase and redeem for discounts and perks. Sign up and learn more here.

Absolutely! You can have your favorite scents delivered on your schedule, enjoy a 5% discount, and lock in pricing for a year. Managing your subscription is easy — you can update scents, change delivery frequency, skip shipments, pause, or cancel anytime. Click here to see our step-by-step blog on setting up and managing your subscription.
Click here to learn how easy it is to set up and manage your subscription.

We offer three premium options to suit your preferences:

• 100% Natural — made entirely from natural ingredients, labeled “100% Natural” in the product name

• Essential Oil Infused — blends of natural essential oils with a higher natural content than typical store-bought refills

• ScentDiffuse™ — advanced formulas designed to eliminate odors permanently

While the Essential Oil Infused and ScentDiffuse™ lines include some carefully chosen synthetic ingredients for performance, all Scent Fill products are phthalate-free, non-toxic when used as directed, and meet strict IFRA and California Prop 65 safety standards — so you can feel confident bringing them into your home.

We believe in full transparency. You can view our complete list of 100% natural ingredients here and access safety data sheets (SDS), including ingredient details in Section 3, here.

Scent Fill plug ins are crafted with premium, carefully selected ingredients that are phthalate-free, cruelty-free, Leaping Bunny certified, and meet strict California Prop 65 and IFRA safety standards. Our products are designed for safe use in homes with pets when used as directed. However, because pets can react differently to even natural substances, we recommend consulting your veterinarian if you have concerns about specific sensitivities.