Refund policy

We get it — scent is personal! If you aren’t completely happy with your refills, our Happiness Promise makes returns or exchanges easy within 90 days (that’s three times longer than most competitors). We’ll even send you a prepaid return label.

A few quick notes to help things go smoothly:

• Try your scent for a day or two — the scent can change once warmed
  

• Bottles with at least 50% remaining are eligible for returns
  

• Make sure caps are on tight to prevent leaks
  

• Use the original or protective packing so glass bottles don’t break in transit
  
  

We’re here to make things right with kindness and respect — just email info@scentfill.com and our team will take care of you.